Customer Reviews

We have supplied many well known people over the years, including Sir Stanley Matthews who shopped at our Meir store, he was recommended to use us by his brother Ron Matthews (Who kindly gave his permission for us to mention his late brother on our website)

StanleyMathews

Call in and find out why our customers come back time and again

Below are just a few of the kind emails we receive, we also get a great many thank you cards and letters
its very rewarding to know people appreciate our efforts.

Your home team since 1938 - local people - local firm

index-7

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Email 23/12/16 11.26am

Dear Sir/Madam,

I visited the Longton branch last Thursday with my Dad to help him purchase a new washing machine.  We were attended to by Ron and due to the exceptional customer service that we received from him, I wanted to leave feedback.

Ron was extremely professional in his approach, engaging, polite and most importantly listened to our requirements which he then translated into showing us the optimum machines to suit my Dad's needs.  Ron explained comprehensively the different models demonstrating excellent product knowledge.  He arranged for the delivery and installation to take place on Friday and although I was not present for this, I can confirm that Dad was also extremely pleased with the delivery gentlemen and the excellent service that they provided. 

I have to commend Ron overall for the outstanding customer service that he provided.  Usually, people work at the level required to meet the customer's needs but I have to say that Ron's focus was to go above and beyond that level by aiming to exceed customer expectation and his attitude is most definitely what differentiates good customer service and outstanding customer service.  Thank you Ron, you are an excellent ambassador for the company.

I would also like to take this opportunity to commend Hyland's - I really appreciate independent shops where a customer feels that they are valued through being treated as individuals rather than just another customer through the door.  It is this personal service that will ensure that I return to you in the future.

Yours faithfully,

A. Williams (Mrs)

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Email 11/29/2016 3:11 PM

Good Afternoon

I am writing on behalf of my mum Bridget Kaine to say a huge thanks to Hylands for their outstanding customer service.  The washer broke on Friday and as mum is struggling to walk at the moment and cannot get to the shops I rang the Longton branch and explained our situation . The gentleman I spoke to was very patient and helpful and I ordered the washer that we required. However, mum wanted to pay cash but as she couldn't get across to the shop I didn't know what to do. As we live close to Hanley I was told that I could go into Hanley to pay the next day which was brilliant.

I went in to Hanley on Saturday and was seen by Jamie who already knew about the purchase. Both Jamie and the other gentleman in the shop were friendly and helpful and again everything was done speedily.

The washer was delivered yesterday by two friendly cheerful men who never once complained or moaned as you often hear delivery men doing these days.  They installed the machine quickly and with no mess.

It is so rare these days to find a company who really believes in first class customer service and will be certainly using you again.  Thanks to all.

Angela Kaine (on behalf of Bridget Kaine)  

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Sent: Wednesday, July 27, 2016 9:47 PM
Subject: >>>>Website Form<<<<

Name of sender: Mrs Jackie White

Postcode: ST15 ***

Phone number(s): 01785 ******

Email of sender: **********@icloud.com

------------------------- COMMENTS -------------------------

Would just like to say how helpful Richard & the delivery team were in dealing with my order for a new washing machine. From ordering, to organising a loan machine whilst waiting for my new one to come, to the delivery & installing. Thank you to everyone.

Have already recommended your store and will definitely be using you again.

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  E-mail 15/02/16

Name of sender: Elizabeth Coleman 
Postcode: ST17***
Email of sender: ***************@btinternet.com
------------------------- COMMENTS -------------------------

I just wanted to say thank you for your superb service. My washing machine broke down mid cycle on Saturday, I located a replacement on your website, telephoned your Stone store and it was delivered, fitted and the old one removed this morning. I can thoroughly recommend your store and your delivery men were lovely and ensured that the new washing machine was fully working before they left.

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E-mail 15/02/16

Name of sender: Mrs Christine Robbins 
Postcode: ST6 ***
Phone number(s): 01782 ******
Email of sender: ************@ntlworld.com
------------------------- COMMENTS -------------------------

Hello Hylands just thought I'd let you know that I have had another good experience at your Longton store and once again was helped by Ron. I have made many purchases from you over the last few years and would never shop anywhere else ever. When my family need anything they always ask me to get it for them and I always come to you guys. On one occasion I even paid more for a cooker than I would have done if I'd bought it from another store but I only have confidence in Hylands. I was looking for a Zanussi gas cooker for my grown up grand-daughter and decided to get her the one that I had had from you five years ago and as I couldn't see it on the website, I came to see Ron on 6th February. He had one in the showroom but it was white and I wanted to get a black one the same as the one I had so Ron said go and do some shopping and I will ask head office if we can get it. Came back and Ron had come up with it. As there were three cookers pretty much the same he went to the trouble of printing off the specs of all three. I made the decision right there and then and ordered it. It's black like mine but slightly different and it was delivered 13th February. Grand-daughter is very pleased with it. Six months ago my daughter in law moved home and purchased her washer, cooker, dryer and dyson vacuum cleaner from you. She had previously bought them all from you before but wanted all new again so came back to you. In fact it was she who told me about you some years ago as she came from Longton and her mother had always bought from you. I believe people have more confidence buying from a local family business than just a company on the internet.

So once again thank you very much. Special thanks to Ron

Regards

Christine Robbins

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 E-mail 17/09/15

Just a quick email to say my 8 yr old Bosch washer originally from your shop 
Hylands, finally expired late yesterday afternoon, within 24 hrs Stone 
branch had supplied, delivered & installed a new Bosch and cheaper than I 
had looked at on line, so many thanks to Mike at Stone for helping me decide 
& process the sale.

Again another quality product from your business and top class customer 
service, the delivery lads were lovely, efficient & patient ( as I had 
forgotten to empty the cupboard due to the speed of the purchase) & 
completed the job so fast, I was lagging behind cleaning as they removed the 
old and installed the new!

I have posted a photo and compliment on my FB page

It makes a potential problem into a happy shopping experience without 
leaving home or worrying where to go, how much etc etc so my day hasn't been 
disrupted at all 

So many many thanks, please pass on my comments to your super efficient 
lovely staff and delivery lads....well done!

Kind regards

Shelagh Allen

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E-mail 12/05/15

The weekend 2nd / 3rd May our fridge freezer and Sony TV both failed. 

I knew Andy Fox, a parent at my son’s school had some connection with both white goods and technolgy.

In the playground on Tuesday 5th May, the first opportunity I had to speak to him, I told him what model fridge freezer we wanted, and also which 4k LED TV system.

‘I’m not at work today Mike’, he said, but I’ll telephone work, check the stock situation and get back to you in twenty minutes.

By 2pm the same day both items were delivered.

Now that is what you call service!

I get the impression from Andy that he and Hylands want to treat the customer in the way they would like to be treated themselves.

That’s a brilliant way to do things.

Repeat business is crucial and the best way to get that is to delight the customer.

Looking at your website, you have been around a long time, and when I was a schoolboy, my dad used to buy from the original Meir shop:

A couple of Raleigh bikes, and Roberts Radios/Hi Fi/TV.

Resellers have seen their box margins coming down year on year, so it is encouraging to see an established company with an interesting history and an expanding future.

Your team are probably your most important asset and it is clear from your site that there is a fair amount of friendly banter and fun going on at work, which is exactly as it should be.

Thank You again for the brilliant service and we will recommend Hylands with confidence.

Best Regards,

Michael Tyson

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 E-mail 03/12/14

Dear Simon,  I felt that I must email you and thank you for your helpful assistance in choosing a TV for my stepmother.  Your knowledge regarding our purchase was just the best and we left your shop with the confidence of knowing our purchase was the correct one. Your understanding and polite approach was much appreciated.  My stepmother will be delighted with hew new TV when it is delivered to her on Friday. Thank You.  Dianne Llewelly

Sent from Windows Mail

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 E-mail 14/11/14

Name of sender: mr peter boulton
Postcode: st6 ***
Phone number(s): 01782******
Email of sender: **************
------------------------- COMMENTS -------------------------

once again outstanding service from bill at the meir branch washing machine broke down this morning decided to have a new one off you delivered and installed 3 hours later what more could you ask for fantastic will keep coming back to you

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E-mail 08/07/14

Our fridge broke down on the morning that we were due to go on holiday two weeks ago, leaving us with the task of quickly getting a replacement on our return; and at the height of Summer to!  We discovered through your team that our 20-year-old kitchen was a one-off and that we were going to have problems with a new built-in fridge.  Richard in the store could not have been more helpful; trawling not only through the company's stock but also through all fridge manufacturers' on-line details.

The result was that he found, in stock, the only model that would fit our kitchen arrangement. He had a model delivered to the store so that we could decide if it would be suitable and the new fridge and fitters arrived the next day. Your fitters cheerfully tackled all the difficulties that were presented by a tricky installation and we are now back to normal.  

We've frightened them all by telling them we'll ask for them personally when the freezer, which looks like be another one-off problem, fails!

Could you pass on our thanks to the people concerned.

Regards,

Pat and Pat Williams

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E-mail 02/04/14

From: Amy Jones
Sent: Wednesday, April 02, 2014 8:50 PM
------------------------------------------------------------
Name of sender: Amy Jones
Name of company:
Postcode: ST9 ***
Phone number(s):
Email of sender: ***********@gmail.com
------------------------- COMMENTS -------------------------

We would like to commend John at the Meir store for his outstanding customer service.  After speaking to him on the phone about an integrated fridge/freezer on Saturday, one was delivered approximately 4 hours later. John's advice and efficiency was excellent and we would highly recommend Hylands.  Thank you John.

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From: "Mr Andrew Finnemore"
Sent: Friday, December 27, 2013 10:30 AM
-----------------------------------------------------------
Name of sender: Mr Andrew Finnemore
Name of company:
Postcode: ******
Phone number(s): **********
Email of sender: **********@hotmail.co.uk
------------------------- COMMENTS -------------------------

Ref:- Longton Store.

AMAZING SERVICE 5 ***** +
Thank you, telephoned xmas eve, shop closed, left message about opening 
times. Responded 8.55 a.m. 27/12/2013. I arrived at 9.00 a.m. requiring 
washing machine. Advice brilliant, price amazing ordered washing machine 
9.10 a.m will be delivered today p.m. Called back as need to pick wife up 
from work at 4.oo p.m. to ask for early deliv. Call returned in 5 minutes 
advising me that would be 1 st or 2 nd job this afternoon. AMAZING!
Thank you so much!
Mr Andrew Finnemore.

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E-mail 18/10/13

 Name of sender: Kath Bosco
 Name of company:
 Postcode: ST1 ***
 Phone number(s): 01782 *****
 Email of sender: ***************
 Product(s):
 ------------------------- COMMENTS -------------------------

 Dear Sirs
 I just want to say a big thank you to John and his team in your Meir 
 store.
 I recently needed to replace my fridge and decided on a fridge/freezer.
 The one I had seen on the website was out of stock but after I had listed 
 my needs John rang me back after finding one almost identical.
 He took payment over the phone and arranged delivery to suit me.
 It is exactly what I wanted and it was all taken care of in my lunch hour.
 The customer service was excellent and I will be using this store for all 
 my electrical needs in the future.

 K L Bosco

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E-mail 20/06/13

From: "Mr M Allen" 
Sent: Thursday, June 20, 2013 10:32 PM
Subject: >>>>Website Form<<<<

------------------------------------------------------------
Name of sender: Mr M Allen
Postcode: st3 ***
Phone number(s): 01782 ******
Email of sender: ******************* 
------------------------- COMMENTS ------------------------- 
Took delivery of a Panasonic 60zt60 yesterday and I am gobsmacked at the quality of the picture, I have in the past owned pioneer kuro, and Panasonic 55vt50 but they were no where near as good as this beast. I would like to thank all your staff for the good quality no nonsense service they gave me. Cant fault your staff, thanks a lot
  yours M W Allen
 

 

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E-mail 28/12/12

> Name of sender: Mr Gary Potts
> Name of company:
> Postcode: ST3 ***
> Phone number(s): 01782******
> Email of sender: **************

> ------------------------- COMMENTS -------------------------


> Just wanted to say thanks for the excellent service yet again from the Longton branch. Brought a Bosch washing machine to replace a broken hotpoint device and needed it asap. Delivered same day within a couple of hours of being in the shop. No other company has even come close to your customer service standards. Will always use yourselves from now on even thought this is my second Bosch purchase of yourselves and will always recommend you. The delivery guys were excellent as well so from my point of view its just excellent service from start to finish.
> Thanks Mr Potts.

 

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 Sent: Monday, September 03, 2012 1:52 PM

Subject: Thank you.
 
For attention of Hylands Management:

Dear sirs,
I wanted to write and congratulate you on the performance of Simon at the Hylands branch in Stone, Staffordshire.
 
Simon's professionalism, openness, honesty and clear product knowledge were a key factor in our decision to go with Hylands for a recent purchase of TV & Surround sound etc with value in excess of £2000.
 
Furthermore, Simon's after-sales support in resolving a few issues we had was outstanding and will ensure we will use the store again without hesitation, and indeed recommend doing so to friends & relatives!

Simon should be congratulated on his efforts and it means that we have the opportunity to buy locally, from people who are not just "face less internet organisations".
 
WELL DONE!

Chris & Joanne Why

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 E-mail 07/03/12

Name of sender: Mrs Booth
Name of company: 
Postcode: ST3 ***
Phone number(s): 01782******

------------------------- COMMENTS -------------------------

The Hotpoint Fridge Freezer we bought from your Longton shop 9 years ago developed a fault on Saturday 3rd March 2012. We have got cover with RETRA Insurance but found out that there was no one to take our call as they don't work at the weekend. I telephoned Hylands and spoke to a gentleman called Bill. He was very nice but he explained that we would have to wait until Monday to arrange an Engineer to visit. As you can imagine I began to panic as we had just filled the freezer which I had already mentioned to Bill.  Ten minutes later we had a phone call from him asking us if we would like to loan a fridge freezer until it was repaired. We could not believe how thoughtful and kind this was, and within an hour it had been delivered. Can we just say thank you so so much for coming to our rescue. We phoned RETRA on Monday morning and on Tuesday a Hotpoint Engineer came and repaired it and you kindly picked the loan one up on Wednesday. Can we once again say a VERY BIG THANK YOU to all involved at Hylands. We are also sending a letter to The Sentinel regarding this matter and hope they will print it.

Yours Sincerely

Mr & Mrs Booth
 
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E-mail 02/02/12 (Longton sale)
Sent: Thursday, February 02, 2012 6:12 PM

------------------------------------------------------------
Name of sender: Lynsey Tomlinson
Name of company:
Postcode: ST3 ***
Phone number(s):
Email of sender: ********************
------------------------- COMMENTS -------------------------

When I discovered my washing machine had broken down on Christmas eve, I went down to Hylands in Longton at lunch time.

The staff could not have been more helpful and by 3pm I had my new machine installed at my home.

I then checked the price comparison sites to see if I had got a good deal. I discovered the product was £4.95 cheaper but having factored in the £12.95 delivery costs I had a much better deal.

With this excellent service I will in future always buy local.

Thank-you
 
 
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E-mail 31/10/11 (Meir sale)

Name of sender: IAN  MCDONALD
Postcode: ST18***
Phone number(s): 01889 ******
Email of sender: *************
------------------------- COMMENTS -------------------------
Took delivery of our new led tv and home cinema on Saturday. After lots of advice from your staff (esp. John at Meir) we purchased on Friday and it was delivered on Saturday.

Fantastic !!! the whole experience was was made as smooth as possible- your engineers were efficient and helpful.

Please pass our thanks to all involved

btw- at the same time some friends have spent most of the last three days travelling from home to one of the large discount "sheds"  in Stafford trying to get their tv to work. They are now going back for a refund and will come back to you.

I could have bought a few £s cheaper- without doubt the Hylands support is worth every penny

Ian and Diane McDonald

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 E-mail 18/11/10 (Stone sale)

> ------------------------- COMMENTS -------------------------
>> We recently purchased a new television but being a bit "non technical" I 
>> had to phone Hylands for help. I spoke with Phil, who very patiently 
>> walked me through the procedure on how to add the freeview channels.
>>
>> We've had a long and friendly relationship with Hylands since I moved to 
>> Stone in 1996 and even though some businesses are purely formal and 
>> impersonal I find Hylands employees very friendly and helpful.
>>
>> I just wanted to thank all your employees, especially Phil, for such 
>> excellent and friendly service.
>>
>> Kind regards,
>>
>> Janet W. Arblaster

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E-mail 08/03/10

Title:                         Miss
Customer_Name:                 Jane Davies
Postcode:                      CW11 XXX

I just wanted to say thank you for your prompt service today.  We called on Saturday to let you know that the tv had stopped working and Martin came out this morning to replace it.

Very impressed with the service and Martin was very professional and polite!

This is why we purchased from you - and not Amazon etc...!!

Thanks again.

Regards.
Jane
 
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E-mail 29/12/09
Date:                       December 29, 2009
Time:                       07:22
Comments:
 
As I was in dire straits days before Christmas in need of a cooker I went on your web site listed a few ovens but was a little confused with the "hard wiring". I thought I had better speak to someone before ordering. I did & he was really helpful, don't know his name, but thankyou for all the info. After hearing it all I made my decision and held my breath after asking when delivery would be. It could be delivered that afternoon what a suprise I was over the moon. A lovely young man made the delivery and he was polite and courteous (without being American) if you know what I mean. 
A big THANKYOU HYLANDS stay just as you are.
Best regards & Happy New Year 
Alison Vigrass.
 
ST6 ***
 
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> Name:      Mrs. V. Turner
> Area:      Cheadle, Staffs
> Date:      January 04, 2009
> Time:      21:38
>
> Comments:
>
> I just wanted to thank you for the excellent service I recieved from the 
> Longton Hylands branch, and Ron in particular, when I purchased a 
> DVD/Video recorder recently. I initially made a telephone enquiry and 
> instantly had confidence in Ron's knowledge of the products you stock. 
> When I came into the store the next day, he was very helpful and courteous 
> and ensured that I was able to make the right choice. I felt that the 
> personal service you offer is to be applauded in these days of superstores 
> etc. where the customer is not as important as the sale!
> Please pass on my thanks to Ron especially, I have not used your stores 
> before, but I will certainly use the one in Longton again, with complete 
> confidence. Thankyou.
> I note that you resist Sunday trading, this is also something I commend 
> you on, Keep Sundays special for as long as possible!
> Yours Sincerely,
> Vicki Turner
 
 
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----- Original Message -----
From: Tracey Handley
To: hylands
Sent: Wednesday, June 04, 2008 9:56 PM
Subject: Thanks for fast efficient service

 
Dear , Ron, & staff at Longton branch, I wish to thank you for your help and advice on choosing my new tv. I am very pleased with the service, especially the speed of delivery. I came into the shop this morning and am already enjoing viewing my plasma tv. I made the right choice of screen size [ 42 ] and having taken measurements of cabinets from your website i am satisfied with my purchase. I will definiatly recomend Hylands to my friends. Thanks again, Tracey Handley, Newcastle.
 
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 From: Julie Taylor

To: Hylands Ltd

Sent: Tuesday, April 22, 2008 12:22 AM

Subject: Re: >>>> Website form enquiry <<<<

Dear Rob

Many thanks for your prompt reply and the excellent service we have again had from Hylands.

The new freezer is being delivered tomorrow at a time convenient to us and at a very competitive price. We live in Stone and try to use local shops and suppliers as much as possible - we bought a washing machine from you a few years ago and had equally good service.

The staff at your Stone branch deserve a huge compliment - that have provided us with a level of service above and beyond anything the major chain stores can aspire to. Please thank Paul in particular for being so friendly and helpful.

Thanks again

Julie Taylor

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 ----- Original Message -----

From: Keith Simcock
Sent: Sunday, December 02, 2007 5:45 PM
Subject: Well Done Hylands

 
Hi to Hylands
There are something's a woman can't be without and when things go wrong us men get an ear bashing,
 
Thursday 2pm washer condemned,
                5pm washer order at Hyland's Longton Store
Saturday 1pm washer installed and working
 
Well done and to beat this the shop assistant was one of the most helpful and polite my wife has come across.
Not only this but, the two delivery men who also installed the washer and checked it for working correctly were friendly and great. In fact they were that quick at installing, testing and removing the old washer I never had chance to offer them a cup of tea.
 
The best for me is still to come!
 
The cost was better than if I had gone to Hylands larger competitors who always advertise that they are best! well Hylands beat the lot, as been proven with my purchase in the past
 
Thanks Again
 
Keith Simcock

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E-mail 13/03/07 

I wish to thank you for your exceptional standard of service that I have received from your company.

I contacted your company at 09.00am on Saturday 12th March 2007. As our tumble dryer had packed in the day before.

I checked out most of the major electrical companies for prices and details of a replacement.

I saw an advert in the Sentinel for your company and checked out your web site. How surprised I was that you where cheaper not just for the product BUT you offered Free Delivery and Installation.

I ordered a New tumble dryer  at 09.00am and was informed that it would be delivered later in the afternoon.

We received a call from your driver at 11.00.am saying he is on his way and delivered at 11.15am What a service

We have told relatives and friends about this.

Please note most of the major electrical company's could not delivery for about 5-7 days

Thanking you

Mr K G Booth

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 E-mail 26/05/06 (Goods ordered)

F.A.O. Rob 

I wish to thank you for your exceptional standard of service that I have received from your company. Many thanks to PAUL at the MEIR BRANCH, as I said to him TODAY! You have got a customer for life, even if I am a PAIN IN THE  **** who wants the best deal possible! 

yours ANDREW FINNEMORE.

E-mail 30/05/06 (After goods delivered)

F.A.O. Rob. 

On SATURDAY 27TH MAY your company delivered 1 x Panasonic TX26LXD60 & 1 X Samsung DVDR129. The guy who delivered and installed the items was 

polite/courteous/efficient and explained everything patiently. I must 

therefore THANK YOU for your excellent standard of service, that I have 

received!

regards Andrew Finnemore

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E-mail 14/10/04

Just a quick note to say thanks to Ron & Karl for all your help with our recent purchases.

It was a refreshing change to deal with a company with friendly & helpful staff.

We bought two fridge freezers & a tumble dryer. they were delivered as & when promised at a very competitive price.

I would have no hesitation in recommending your company (have already done so) to anyone.

Be sure next time I want any electrical items I shall be contacting you

All the best

Umesh

UMESH SAMANI

SPECIALIST CARS

Elder Road

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