If goods become faulty please see our 'Terms & Conditions' page under sub heading 'Guarantee'
If goods are not faulty you have various rights to cancel an order & return goods to us as set out below:
The only exception to these is where you have requested us to obtain goods especially for you, in which case our order form terms and conditions will then apply.
If you cancel before collecting / taking delivery:
You must reject any attempt to deliver the goods, write rejected on the drivers paperwork. You will then receive a full refund of all monies paid when the goods are returned to us. If possible please spare us the expense of a wasted delivery and notify us before we deliver.
If a product is received in a broken or defective condition upon delivery: Please reject and advise us immediately.
After accepting the goods:
We are unable to accept back the following types of items unless unopened or faulty;
Audio or Video recordings - Computer software - Recording media - DVD discs - Personal care appliances (Such as shavers & hair care)
If you placed your order using our website online or by phone (N.B. if your purchase was made by a visit to the store please see the next paragraph as this does not apply) then your order is subject to your rights of cancellation pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations. These give you the option to cancel the order within 14 days of taking delivery and obtain a full refund where you have not unpacked the goods or only opened them carefully to inspect them to the extent you would reasonably expect to be able to inspect them had you visited the store, if you have used the goods beyond this then you will been deemed by us to have accepted the goods and you should read the next paragraph. If you do wish to exercise your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations then return would be at your own expense as detailed below under “For all goods supplied” and you may exercise this right by writing to us (If you wish you can use the Cancellation Form or by emailing us) You must notify us within 14 days from the date of delivery and obtain and retain proof that you sent notice within this time until the matter is resolved.
Following receipt of your notice we will contact you within 2 working days to advise you how to proceed.
If you placed your order in store (or after 14 days of delivery when purchased online) and wish to return goods within 28 days of delivery we may charge a *25% handling fee if we agree to take the goods back, this charge will include a reasonable fee for sales time/processing your order/delivery costs.
For all goods supplied they must be returned; as new** in original condition with all accessories at your own expense, if you request collection then we shall be entitled to charge you a reasonable fee for such collection, our collection charge will be based on £1.50 per mile (75p each way) from our postcode starting point with a minimum £29 charge
After inspection – once checked by our workshop - we shall arrange reimbursement
*The handling fee on this page is just a guide and may be reduced if the product returned is still sealed (or has been opened carefully just to inspect) or may be increased at our reasonable discretion should the product be found to have been marked/damaged or incomplete in line with making the product saleable again, the two extremes being we may decline a return if we would struggle to re-sell a returned item - through to no fee if the product is found to be faulty and we can return it for credit ourselves (i.e. not through misuse) however generally faulty products will be repaired or replaced at our discretion under the terms of the warranty.
We will be as fair as we can, these conditions are here to fall back on and protect us from unreasonable requests, they do not affect your statutory rights.
**As new is defined as in the original box and packaging undamaged.